AS9100 IAQG Sanctioned Aerospace Auditor Training (AATT)

Required: The online modules identified as required must be completed prior to attending the instructor-led training.

Optional: The online modules identified as optional are highly-recommended, but not required. In the case of Trial Assessment Scenario 2, participants are encouraged to wait until the instructor-led training portion of the AATT (day 3) is completed before attempting this module.

ISO 9001:2015 Pre-Assessment (Required)

Evaluation to assess the trainees’ knowledge of specific changes in the ISO 9001:2015 standard. You are required to achieve an overall score of 80% to pass this assessment. This assessment is divided into two sections:

• Knowledge Questions (50 questions)
• Short Scenario Questions (6 scenarios, 12 questions)

Foundations: Understanding 9100 Online Training (Required)

This is a prerequisite to attend the Aerospace Auditor Transition Training (AATT) and will help you develop the following competencies:

• Understanding the relationship of standards published under the IAQG umbrella.
• Understanding the hierarchy of authority’s requirements and applicable advisory material, where to obtain additional information, and how to incorporate authority’s requirements into the AQMS audit activities.
• Describing the IAQG 9104/sector scheme requirements for AQMS certification/registration programs
• Describing the auditor approval requirements (as defined in 9104-3:2007)
• Locating the OASIS database and describing its function
• Explaining the intent and requirement of each clause/subclause of 9100:2016
• Identifying the audit evidence required to demonstrate conformity to 9100:2016 requirements
• Describing the documentation required by 9100:2016

9100 Forms and Audit Reporting Training (Required)

The purpose of this training is to address the requirements of 9100:2016, in the context of a third-party audit, considering the use of 9101:2016 forms and the conformity with 9101:2016 requirements.

Trial Assessment Scenario 1 and 2 & Review (Optional)

Each Trial Assessment scenario consists of a single 20-minute scenario, with three question screens, that asks you to evaluate audit evidence and make decisions based on your understanding of 9100:2016 and your ability to use the 9101:2016 forms. Once you complete the scenario, you will be taken to the Trial Assessment Scenario Review module, where the correct answers will be explained along with the rationale.

Instructor-Led Training

Day 1

• Evaluation Criteria
• Bridge from eLearning
• Pre-Audit and Stage 1
• Audit Planning

Day 2

• Audit Planning (continued)
• Auditing Top Management
• Auditing Process Owners
• Auditing Process Trails
• Conclusions, Reporting, and Certification Recommendation

Day 3

• Conclusions, Reporting, and Certification Recommendation (Cont.)
• Roleplay (Forms Application based on Case Study)
• Short Scenario Situations (9100/9101 Application)
• Surveillance, Recertification, and Special Audits

Day 4

• Assessments

WHO SHOULD ATTEND

• Individuals seeking 9100 AQMS auditor authentication.
• Individuals who want to be able to conduct audits to the requirements of 9100 utilizing 9101.

REQUIREMENTS FOR SUCCESSFUL COMPLETION

Successful completion of the 9100 AATT requires that you achieve a passing score on both the Knowledge and Application Examination.

Knowledge Examination: 

The 9100/9101 Knowledge Examination is 1.5 hours in length and has sixty multiple-choice questions. Failure to achieve this score will require a full knowledge retake on the online platform. This retake must be completed in a proctored environment.

Failure to achieve the required score on the Knowledge Examination will require a full knowledge retake.

Application Examination: 

Your score for the application section is the combined result of your online application exam (2 hours), interview, and the continuous evaluation during the training class (which includes written reports and oral communication of conclusions regarding the case study material). If the auditor score is:

• Equal or Greater than 80%: Auditor pass.
• Between 60%and 79%: Auditor needs to apply to the 9100 Application Retake.
• Below 60%: Auditor needs to re-attempt the full 9100 AATT. A full re-attempt requires that the auditor re-purchase and complete the 9100 Online Component, and attend a new four-day 9100 AATT Instructor-Led Session offered by any approved AATT Training Provider.

The online application retake is 2 hours in length and follows the same structure of the final application examination on the 4th day of the training. This retake must be completed in a proctored environment. If the score is lower than 80%, another retake can be done, up to a maximum of two times. Two failures on the application retake will require applying to the entire four-day training again.

CERTIFICATES

Those who pass will receive a certificate of successful completion that satisfies the Foundations training course requirement for AA/AEA authentication through an approved AAB.

AS9110 Rev C AEROSPACE QUALITY MANAGEMENT SYSTEMS LEAD AUDITOR

We teach you how to use auditing to improve your organization

 Days: 5 

Monday-Friday

This course is certified by Probitas Authentication.  Successful completion of this course satisfies the Lead Auditor training requirement for AS9110 Aerospace Auditor authentication.

Even though AS9110 is used as the model for teaching systems and audit, this course enables students to develop and apply auditing skills using any applicable management system standard.

In addition to this course, aerospace auditors must also complete the IAQG sanctioned Aerospace Auditor Transition Training course to fulfill the training requirements for aerospace auditor authentication and recognition in OASIS.

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ISO 9001 & AS9100:2016 Rev D AEROSPACE QUALITY MANAGEMENT SYSTEMS LEAD AUDITOR

We teach you how to use auditing to improve your organization

 Days: 5 

Monday-Friday

This course is certified by Probitas Authentication.  Successful completion of this course satisfies the Lead Auditor training requirement for AS9100 Aerospace Auditor authentication.

Even though AS9100 is used as the model for teaching systems and audit, this course enables students to develop and apply auditing skills using any applicable management system standard.

This course is certified by Probitas Authentication.  Successful completion of this course satisfies the Lead Auditor training requirement for AS9100 Aerospace Auditor authentication.

In addition to this course, aerospace auditors must also complete the IAQG sanctioned Aerospace Auditor Transition Training course to fulfill the training requirements for aerospace auditor authentication and recognition in OASIS.

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3 Day AS9100:2016 Rev D & ISO 9001 Internal Auditor Class

With Live Audits

Days: 3 • CEU Hrs: 2.4

Time: 7:30 a.m.- 5:30 p.m.

Audience: Beginner to Advanced

Overview: 

This course prepares you to perform internal QMS audits using industry-proven techniques and to apply the proper interpretation of the ISO standard to real-life audit situations. You’ll follow the full audit process including: audit tools and preparation, opening meetings, audit interviews, closing meetings, and reporting.  This is a very practical class that is not “bogged-down” with academic discussions of quality topics that have limited utility for class attendees.

This Internal Audit class makes extensive use of activities and case studies to help you fully understand the requirements of quality system auditing to the AS9100:2016 Rev D standard. Since people “lock” new understanding into long-term memory much better when they apply it, lecture time is held to a minimum providing you time to grasp and then practice your newly acquired skills in simulated real-life audit situations.

Who Should Attend

Individuals who will perform audits to AS9100:2016 Rev D Standards or Quality Management Systems, individuals assisting their organizations toward AS9100:2016 Rev D registration, or individuals who are frequently audited should attend this training. Quality directors, managers, engineers, auditors, ISO coordinators, laboratory quality professionals, and anyone engaged in quality audits will benefit from this training.

Prerequisites

There are no required prerequisites.  This course is routinely taught to quality novices and lifetime professionals. All attendees are required to bring their own copy of the AS9100:2016 Rev D Quality Management Standard Requirements for this training course. These will not be provided for you. We strongly advise you bring a “paper” copy.

Course Objectives

• Prepared to conduct a solo internal audit at successful course completion
• Fully understand and interpret the AS9100:2016 Rev D requirements.
• Apply the proper interpretation of the standard in actual audit situations.
• Understand process auditing tools leading to substantive quality system improvements
• Tailor an audit interview based on the requirements of the standard and obtain audit evidence from this interview.
• Follow-up and resolve “audit trails that present themselves during the audit interviews
• Conduct audits that result in real improvements to the quality system
• Plan and execute the entire audit process including: audit preparation, opening meetings, auditing, closing meetings, and reporting.

Agenda

Day 1

Part 1:  Introductions and Self-Assessment

1. Course requirements
2. How to get the most from this experience
3. Networking with classmates (industry professionals)
4. Self-assessment of audit skills and internal audit programs Exercise #1

Part 2:  Quality Terminology and Definitions

1. Quality industry vernacular from AS9100:2009, ISO 19011
2. Differentiating between Verification and Validation
3. Understanding Corrective Actions and Risk Management
4. How to converse with external auditors
5. Terminology Exercise #2

Part 3:  Requirements of AS9100:2009

1. Demystifying the AS9100:2016 Rev D standard
2. Interpreting and cross-referencing the quality standard
3. Analyzing audit findings
4. Audit exercises for application of AS9100:2016 Rev D to quality events
5. Audit Case Studies

Part 4:  The Audit Process:  Roles and Duties 

1. Roles of Auditors, Auditees, and Management during Internal Audits (IAs)
2. Qualifying Auditors
3. Duties of the IA staff
4. Exercise #8: Preparing to be audited-

Day 2

Part 5:  The Audit Process:  Performing the Audit Process

1. Audit Tools – checklists, process maps, findings, reports
2. Conducting Audit Interviews Exercise #9
3. Exercise #10 with Morgan Case Studies

Part 6:  The Audit Process:  Audit Skills and Techniques

1. Audit Interviewing techniques
2. Continual improvement techniques
3. Process Auditing methods
4. Developing a “continual improvement” attitude in the organization
5. Exercise #11 Writing Audit Findings
6. Exercise #12 Evaluating the effectiveness of Audits
7. Exercise #13 Application of Process Auditing techniques
8. Review written NCRs and OFIs

Day 3

Part 7:  The Audit Process:  Finalizing the Audit

1. Developing an Audit Schedule
2. Conducting Audits- Live Audit
3. Writing Non-Conformities
4. Prepare a PEAR form
5. Writing the audit report
6. Exercise #14 Writing and audit report
7. Exercise #15 Writing Non-Conforming Reports
8. Exercise #16 Conducting a Closing Meeting

Review and Examination of Certificate

Human Factors – $1295

Days: 2 • 

 Day 1-2: 7:30 a.m.–4:30 p.m.

Course Description

Human Factors is a term that appears in the latest versions of several ISO standards, including:

• ISO 9001:2015 General manufacturing QMS
• AS9100D:2016  Aerospace QMS
• ISO 14971:2007 Risk management for medical devices
• ISO 45001:2018 Occupational health and safety

This course helps you to understand human factors in the context of each standard.  You will learn how to apply the concept of human factors to your management system and address the standard requirements.  You will also receive practical tools, proven methodologies, and helpful tips to make the job easier for you.

As will all of Axeon’s courses, this is a practical, how-to course that is not bogged down in academic discussions.  We use case studies, practice exercises, and learning activities to keep the training activities and build competence.

Who Should Attend?

Quality Managers, Managment Representatives, Quality Engineers, Safety Managers,  and Top Management

ALSO:   Quality Consultants, Those involved in performing corrective actions, Those involved in medical device risk management, and Regulatory Affairs Specialists

Prerequisites

None.  Our students range from seasoned quality professional to novices.  Our goal is to meet everyone at their current level of competence and increase it.

Course Objectives

• Understand the requirements of human factors in the context of each standard.
• Learn how to address human factors within your organization’s quality and/or safety management system.
• Provide practical tools and methods for addressing human factors.

Course Syllabus

DAY ONE

Intro to Human Factors

Review ISO Standard Requirements: 9001, AS9100D, 14971, 45001

Definitions of Human Factors by Standard

Human Factors and Root Cause Analysis

Corrective Action and Human Factors

The 13 Most Common Human Factors

Activity: Applying Human Factors in Corrective Action

Human Factors and Poka-Yoke

Definition & History of Poka-Yoke

Methodology for Poka-Yoke

Activity: Applying Poka-Yoke to Human Factors

DAY TWO

Human Factors and Health & Safety

Definition of Human Factors in Health & Safety

Human Factors and Ergonomics

How Human Factors influence Safety at Work

Activity: Applying Human Factors to Safety

Human Factors and Medical Devices

Methodology for Considering Human Factors in Risk Assessment

Device Design According to Human Factors Consideration

Human Factors in Post-Market Surveillance

Final Test

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 2 Day (18 Hr) AS9100:2016 Rev D & ISO 9001 Internal Auditor Class

Live online or Onsite Only

Days: 2 • CEU Hrs: 1.9

Time:  7:30 a.m.- 5:30 p.m.

Audience: Beginner to Advanced

Overview: 

This course prepares you to perform internal QMS audits using industry-proven techniques and to apply proper interpretation of the ISO standard to real life audit situations. You’ll follow the full audit process including: audit tools and preparation, opening meetings, audit interviews, closing meetings, and reporting.  This is a very practical class that is not “bogged-down” with academic discussions of quality topics that have limited utility for class attendees.

This Internal Audit class makes extensive use of activities and case studies to help you fully understand the requirements of quality system auditing to the AS9100:2016 standard. Since people “lock” new understanding into long-term memory much better when they apply it, lecture time is held to a minimum providing you time to grasp and then practice your newly acquired skills in simulated real-life audit situations.

Who Should Attend

Individuals who will perform audits to AS9100:2016 Standards or Quality Management Systems, individuals assisting their organizations toward AS9100:2016 registration, or individuals who are frequently audited should attend this training. Quality directors, managers, engineers, auditors, ISO coordinators, laboratory quality professionals, and anyone engaged in quality audits will benefit from this training.

Prerequisites

There are no required prerequisites.  This course is routinely taught to quality novices and life-time professionals. All attendees are required to bring their own copy of the AS9100:2016 Quality Management Standard Requirements to this training course. These will not be provided for you. We strongly advise you bring a “paper” copy.

Course Objectives

• Prepared to conduct a solo internal audit at successful course completion
• Fully understand and interpret the AS9100:2016 requirements.
• Apply the proper interpretation of the standard in actual audit situations.
• Understand process auditing tools leading to substantive quality system improvements
• Tailor an audit interview based on the requirements of the standard and obtain audit evidence from this interview.
• Follow-up and resolve “audit trails that present themselves during the audit interviews
• Conduct audits that result in real improvements to the quality system
• Plan and execute the entire audit process including: audit preparation, opening meetings, auditing, closing meetings, and reporting.

Agenda

Part 1:  Introductions and Self-Assessment

1. Course requirements
2. How to get the most from this experience
3. Networking with class mates (industry professionals)
4. Self-assessment of audit skills and internal audit programs Exercise #1

Part 2:  Quality Terminology and Definitions

1. Quality industry vernacular from AS9100:2016, ISO 19011
2. Differentiating between Verification and Validation
3. Understanding Corrective Actions and Risk Management
4. How to converse with external auditors
5. Terminology Exercise #2

Part 3:  Requirements of AS9100:2016

1. Demystifying the AS9100:2016 standard
2. Interpreting and cross-referencing the quality standard
3. Analyzing audit findings
4. Audit exercises for application of AS9100:2016 to quality events
5. Exercise #3-#7: Short case studies in quality events

Part 4:  The Audit Process:  Roles and Duties 

1. Roles of Auditors, Auditees, and Management during Internal Audits (IAs)
2. Qualifying Auditors
3. Duties of the IA staff
4. Exercise #8: Preparing to be audited

Part 5:  The Audit Process:  Performing the Audit Process

1. Audit Tools – checklists, process maps, findings, reports
2. Conducting Audit Interviews Exercise #9
3. Exercise #10 Quality event case studies

Part 6:  The Audit Process:  Audit Skills and Techniques

1. Audit Interviewing techniques
2. Continual improvement techniques
3. Process Auditing methods
4. Developing a “continual improvement” attitude in the organization
5. Exercise #11 Writing Audit Findings
6. Exercise #12 Evaluating the effectiveness of Audits
7. Exercise #13 Application of Process Auditing techniques

Part 7:  The Audit Process:  Finalizing the Audit

1. Writing the audit report
2. Opening and Closing Meetings
3. Exercise #14 Writing and audit report
4. Exercise #15 Writing Non-Conforming Reports
5. Exercise #16 Conducting a Closing Meeting

Review and Examination for Certificate

1/2-Day Counterfeit Parts AS5553 Class

We teach you how to identify and prevent the use of counterfeit parts

Days: 1/2 

Who Should Attend

• End User (government or commercial using platforms, systems, and/or equipment e.g. UK MoD, US DoD, NASA etc.)
• Platform Integrator
• Systems Integrator
• OEM (System level e.g. Radar, Lower Level e.g. Power Supply)
• CEM (Board Level)
• Product Maintenance/Repair Organization
• Material Procurement Organizations (e.g. BPO organizations etc.)
• Others (any organization contracted by a customer to comply or who chooses to use to enhance its processes)

9001:2015 , 13485:2016, & AS9100:2016 Transition

Who Should Attend

Those responsible for planning and executing the transition from ISO 9001:2008 to ISO 9001:2015, including Management Representatives and Quality Managers, or anyone desiring an up-to-date awareness of the changes that will be impacting new or existing ISO 9001:2008-based Quality Management Systems, including ISO 13485 and AS9100.

Course Objectives

• Understand the key changes to ISO 901:2015, AS9100 Rev D (2016), and ISO 13485:2016
• Understand the development and implications of Annex SL
• Learn how the new format and structure of 2015 sub-clauses compares to those of 2008
• Provide tools, techniques and tips to address the new requirements for strategic planning, risk management, the context of the organization, etc.
• Become aware of new requirements in documentation

Agenda

Day One

 

• New Requirements of ISO 9001:2015, ISO 13485:2016, and AS9100:2016
• Comparison of the Structure and Sequence of ISO 9001:2015 to ISO 9001:2008
• Implications of Appendix 4
• Strategic Planning Elements of 4.1, 4.2, 6.1, and 9.3
• Risk-based Elements of 6.1, 7.5.1, and 8.1
• Action Plan Elements of 6.2
• Differences in Documentation and Other Requirements
• Timetable for Transition of Certification to ISO 9001:2015 and AS9100:2016
• Individualized Transition Road Map

Maximizing the ROI from your Quality Management System

1-day Managment Training

Days: 1

Schedule: 7:30-4:30 daily

Audience: Top management

Overview 

A Quality Management System is NOT a cost of doing business.  It’s an investment.  And top management should expect to get a financial return on that investment.  However, the Return On Investment (ROI) they receive will be greatly impacted by the level of leadership and commitment they provide concerning the management system.

The newest versions of most ISO management standards have amplified the requirements for top management, in accordance with ISO 9001:2015.  In this highly interactive course, senior managers will learn how to fulfill their new responsibilities, take accountability, and maximize the ROI they get from their management systems.

Who Should Attend

Goals

Learning Outcomes

• Understand the new top management ISO requirements and how to accomplish them.
• Understand the responsibilities that can be delegated to a management representative, and those responsibilities top management must retain.
• Learn how to maximize the ROI from your management system.
• Receive practical methods, tools, and tips for using your QMS to enhance organizational performance.
• Learn the mistakes to avoid that can negatively impact your management system.

Couse Syllabus

Benefits of a Quality Management System

Overview of Potential Benefits, including Return on Investment (ROI)

Why Top Management Leadership and Commitment is Important.

Creating an Organizational Culture that Supports Quality.

Overview of Quality Principles

What is Quality?  What is Quality Management?

Top Management Responsibilities (per ISO 9001) and How to Accomplish Them.

How to Maximize the ROI from your QMS

ROI Depends on an Organization’s Level of Commitment to its QMS System.

Using your QMS processes to ensure Customer Satisfaction and Increase Profitability.

Using the Process Approach to Manage Quality (Turtle Diagram).

Establishing KPIs and Determining Process Effectiveness.

Continuously Improving your QMS.

Reducing the Costs of Poor Quality (COPQ).

Using Your QMS to Manage Risks and Support Your Strategic Direction.

The Five Biggest Mistakes Executives Make with Quality Management

Final Test

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AS9102 First Article Inspection

The aviation, space, and defense industry established the International Aerospace Quality Group (IAQG).  The IAQG strives to improve quality and safety while reducing cost throughout the value stream. The AS9102 First Article Inspection standard applies to the complete value stream.

The FAI process requirements are used at all levels of the supply chain by organizations around the world.  This standard provides a consistent process and documentation requirements for verification of aviation, space, and defense product.

Its use should result in improved:
a) quality, b) schedule, and c) cost performance by:
the reduction or elimination of organization-unique requirements and wider application of good practices.

An FAI is intended to:
•Reduce future escapes, risks, and total costs.
•Help ensure safety of flight.
•Improve quality, delivery, and customer satisfaction.
•Reduce costs and production delays associated with product nonconformances.
•Identify product realization processes that are not capable of producing a conforming product, and
•Initiate and/or validate corrective actions.

AS9100 Overview

This course is designed for managers and executives that need to understand the requirements of AS9100 and the implications for their organizations.

Learn what AS9100 registration means for your organization and how to implement it to your AS9100 Rev D QMS to gain a competitive advantage.

Many organizations are introduced to management systems because they are forced to consider ISO certification.  This overview shows how system development can happen in many different ways, but the best approach is to investigate your existing processes and system and align them with your business objectives.

As leaders, Top Managers need to be stakeholders in the achievement of the Quality Management System, accountable for its effectiveness and engage the company in achieving the intended results of the QMS – among other requirements. Every organization is different, so we customize every executive overview to incorporate top management’s particular learning and system development objectives.

Who should attend?

• Top Managers
• Quality professionals
• VP/Directors of Quality
• ISO Managers/Management Reps
• Process owners
• Systems professionals
• Improvement Specialists

You will learn:

• What does the quality system mean to you as manager, and to your team?
• AS9100 leadership requirements per clause 5 and connecting it to other clauses in the standard
• AS9100 and the Risk Based Approach to implementing management systems
• The Quality principles per AS9100 and the changes to them
• How systems work
• Leadership requirements for developing the management system
• Leadership requirements for running and continually improving the management system
• The main changes to the standard including:
  • Aligning it to the High Level Structure
  • Change in terminology
  • Change in structure