AS9100 Rev D & ISO 9001:2015

Probitas Certified Lead Auditor Training Course

Days: 5 • CEU Hours: 4.75

Audience:	Beginner to Advanced
Schedule:	Days 1-4: 7:30 AM – 6:30 PM MST Day 5: 7:30 AM – 11:00 AM MST
This course is certified by Probitas Authentication. Successful completion of this course satisfies the Lead Auditor training requirement for AS9100 Aerospace Auditor authentication.

Who Should Attend Quality Managers Management Representatives Audit Program Managers Lead Auditor Candidates Internal Auditors Quality Consultants Top Management Those who perform supplier audits

AS9100 Rev D & ISO 9001:2015 Training Objectives

1. Develop the knowledge and skills required to become a Lead Auditor.
2. Learn you to perform high-quality audits with confidence.
3. Improve your understanding of the Aerospace Quality Standard.
4. Learn how to audit to the requirements of the Standard and to your own Standard Operating Procedures (SOPs).
5. Conform to the auditing practices outlined in ISO 19011, ISO 9001 and AS9101.
6. Fulfill the lead auditor training requirements of the IAQG Certified Lead Auditor program.

Agenda

Related Courses 

AS9100 Rev D Internal Auditor Training	AS5553 & AS6174 Counterfeit Parts Training	AS9102 First Article Inspection Training	AS9145 APQP & PPAP Training

AS9100D & ISO 9001:2015

Probitas Certified Lead Auditor In-Person Training Course

Days: 5 • CEU Hours: 4.75

Audience:	Beginner to Advanced
Schedule:	Days 1-4: 7:30 AM – 6:30 PM MST Day 5: 7:30 AM – 11:00 AM MST
This course is certified by Probitas Authentication. Successful completion of this course satisfies the Lead Auditor training requirement for AS9100 Aerospace Auditor authentication.

Who Should Attend Quality Managers Management Representatives Audit Program Managers Lead Auditor Candidates Internal Auditors Quality Consultants Top Management Those who perform supplier audits

AS9100D & ISO 9001:2015 Training Objectives

1. Develop the knowledge and skills required to become a Lead Auditor.
2. Learn you to perform high-quality audits with confidence.
3. Improve your understanding of the Aerospace Quality Standard.
4. Learn how to audit to the requirements of the Standard and to your own Standard Operating Procedures (SOPs).
5. Conform to the auditing practices outlined in ISO 19011, ISO 9001 and AS9101.
6. Fulfill the lead auditor training requirements of the IAQG Certified Lead Auditor program.

Agenda

Related Courses 

AS9100D Internal Auditor Training	AS5553 & AS6174 Counterfeit Parts Training	AS9102 First Article Inspection Training	AS9145 APQP & PPAP Training

AS9100-ISO 9001 Internal Auditor Training

Probitas Certified Live Online Course

Days: 3 • CEU Hours: 2.4

Audience:	Beginner to Advanced
Schedule:	7:30 AM – 6:30 PM MST
This course is certified by Probitas Authentication.

Who Should Attend Quality directors Managers Engineers AS9100 ISO 9001 Internal Auditors ISO coordinators Laboratory quality professionals Anyone engaged in quality audits or quality assurance

AS9100 ISO 9001 Internal Auditor Training Objectives

1. Prepare to conduct a solo AS9100 internal audit at successful course completion.
2. Fully understand and interpret the AS9100:2016 Rev D and ISO 9001:2015 requirements.
3. Apply the proper interpretation of the standard in actual audit situations.
4. Understand process auditing tools leading to substantive quality system improvements
5. Tailor an audit interview based on the requirements of the standard and obtain audit evidence from this interview.
6. Follow-up and resolve audit trails that present themselves during the audit interviews
7. Conduct audits that result in real improvements to the quality system
8. Plan and execute the entire audit process including: audit preparation, opening meetings, auditing, closing meetings, and reporting.

Agenda

Related Courses 

AS9100D Lead Auditor Training	AS5553 & AS6174 Counterfeit Parts Training	AS9102 First Article Inspection Training	AS9145 APQP & PPAP Training

AS9100 Auditor Training with ISO 9001

Probitas Certified Internal Auditor In-Person Training Course

Days: 3 • CEU Hours: 2.4

Audience:	Beginner to Advanced
Schedule:	7:30 AM – 6:30 PM MST
This course is certified by Probitas Authentication.

Who Should Attend Quality directors Managers Engineers Auditors ISO coordinators Laboratory quality professionals Anyone engaged in quality audits or quality assurance

ISO 9001 & AS9100 Auditor Training Objectives

1. Prepare to conduct a solo internal audit at successful course completion.
2. Fully understand and interpret the AS9100:2016 Rev D and ISO 9001:2015 requirements.
3. Apply the proper interpretation of the standard in actual audit situations.
4. Understand process auditing tools leading to substantive quality system improvements
5. Tailor an audit interview based on the requirements of the standard and obtain audit evidence from this interview.
6. Follow-up and resolve audit trails that present themselves during the audit interviews
7. Conduct audits that result in real improvements to the quality system
8. Plan and execute the entire audit process including: audit preparation, opening meetings, auditing, closing meetings, and reporting.

Agenda

Related Courses 

AS9100D Lead Auditor Training	AS5553 & AS6174 Counterfeit Parts Training	AS9102 First Article Inspection Training	AS9145 APQP & PPAP Training

AS9100 Internal Auditor Training with ISO 9001

Days: 2 • CEU Hours: 1.9

7:30 AM – 4:30 PM

Who Should Attend Quality directors Managers Engineers Auditors ISO coordinators Laboratory quality professionals Individuals assisting their organizations toward AS9100:2016 registration Individuals who are frequently audited Anyone engaged in quality audits

ISO 9001 & AS9100 Internal Auditor Training Objectives

1. Prepare to conduct a solo internal audit at successful course completion.
2. Fully understand and interpret the AS9100:2016 requirements.
3. Apply the proper interpretation of the standard in actual audit situations.
4. Understand process auditing tools leading to substantive quality system improvements.
5. Tailor an audit interview based on the requirements of the standard and obtain audit evidence from this interview.
6. Follow-up and resolve audit trails that present themselves during the audit interviews.
7. Conduct audits that result in real improvements to the quality system.
8. Plan and execute the entire audit process including: audit preparation, opening meetings, auditing, closing meetings, and reporting.

Agenda

Related Courses 

ISO 9001 Lead Auditor Training	AS9100 Lead Auditor Training	Root Cause Analysis & CAPA Training	AS9102 First Article Inspection Training

ISO 9001 Revision & IA9100 Early Transition Training

 Days: 1 • CEU Hours: 0.8

 7:30 AM – 4:30 PM MST

Dates are dependent on release of the draft and are subject to rescheduling.

Who Should Attend Quality Managers Management Representatives Audit Program Managers Lead Auditors Internal Auditors Quality Consultants AS9100 and ISO 9001 implementation team members Managers who are audited in QMS audits Compliance officers and quality engineers Anyone responsible for QMS planning or certification readiness

Related Courses

ISO 9001 Lead Auditor Training – Recognized by Exemplar Global	ISO 9001 Internal Auditor Training – Recognized by Exemplar Global	AS9100 Lead Auditor Training – Recognized by Probitas	AS9100 Internal Auditor Training – Recognized by Probitas

AS13004 PFMEA Risk Management Training

Days: 2

 7:30 AM- 4:30 PM MST

Who Should Attend Any organization that needs a formal, disciplined approach to the identification, assessment, and management of Risk. Organizations that must meet the requirements–AS9100 Operational Risk Management, and AS13004 PFMEA and Control Plans. Quality Managers Management Representatives Engineering Managers Internal and external auditors Design Teams Project Teams

AS13004 Training Objectives

1. Understand the requirements of AS13004.
2. Apply the principles of managing Risk using the PFMEA tool.
3. Understand the process of how to develop good process risk management using: Process Flow Diagram, PFMEA and Control Plans.
4. Apply the Risk Management Process & Tools to real risk situations

Agenda

Related Courses

Root Cause Analysis & Corrective Action Training	AS13000 Training (8-D): Problem Solving Requirements for Suppliers Training	AS9100 Lead Auditor Training – Certified by Probitas	Supplier Audit Training

AS13000 Training (8-D): Root Cause & Corrective Action for Aerospace

Days: 2

Time:  7:30 a.m.- 4:30 p.m. MST

Overview

As Root Cause CAPA for Aerospace, an AS13000 training is a must-have. If you are a Boeing, Airbus, or other top OEM supplier, you need this class! All suppliers for the top OEM’s are required to have an 8D Practitioner. This course fulfills the training and testing requirements to become an 8D Practitioner.

AS13000 defines the Problem-Solving standard for suppliers within the aero-engine sector, with the Eight Disciplines (8D) problem-solving method being the basis for this standard.

This 2-day course provides students with a comprehensive and standardized set of tools to become an 8D practitioner and meets all the requirements of “training syllabus” (see AS1300 APPENDIX C). Successful application of 8D achieves robust corrective and preventive actions to reduce the risk of repeat occurrences and minimize the cost of poor quality. This is essential to enable long-term customer-supplier relationships and positively contributes towards zero defects and customer satisfaction. This course includes the practical application of each of the 8D disciplines.

Learning Objectives: Lead and Facilitate an 8D Problem Solving Activity to AS13000 Requirements Complete an AS13000 8D Problem Solving Template Apply a Problem-Solving Toolkit Recognize and deal with issues of Team Dynamics and Challenging People Practice Effective Customer / Stakeholder Management Reduce Risk of Problem Recurrence

Who Should Attend:

An AS13000 training is a requirement for Aerospace Suppliers of any top OEM. Any employees that will conduct a corrective action or participate as a team member, as well as any individual who would like to gain an in depth understanding of the 8-D process.

Agenda

Day 1

• Introduction & 8-D Practitioner Requirements
• Problem Solving Terminology and Definitions
• Activity #1 Standard Terminology
• Review of Standard
• Requirements for an 8-D Practitioner Appendix C
• Topics: Problem Solving Form Append. A, Team Dynamics, Questioning and Listening Techniques, Basic Tools overview
• Methods: Appendix B: Questions, Brainstorming, Comparison Sheets, Check Sheets/Talley Sheets, Histograms, Scatter Diagrams, Run and Control Charts, Pareto Analysis, Human Factors, Analysis Techniques, Root Cause Chain

Case Studies:

• Activity #1.1 Inputs for Process Flow Diagram
• Activity #1.2 Is/Is Not and 8D Form
• Case Studies Cont. :
• Activity #2.1 5W2H Define the Problem
• Activity #2.2 Define the Problem 8-D form
• Activity #2.3 PCB CAR Review/8-D D2 & D3
• Activity #3.1 Ishikawa – Fishbone

Day 2

• Case Studies Cont. :
• Activity #2.1 5W2H Define the Problem
• Activity #2.2 Define the Problem 8-D form
• Activity #2.3 PCB CAR Review/8-D D2 & D3
• Activity #3.1 Ishikawa – Fishbone

AS13100 Rev A AESQ Supplemental QMS Requirements Training

Days: 3 • CEU Hours: 2.4

7:30 AM – 4:30 PM

Who Should Attend Quality Managers Management Representatives Senior Managers & Management Representatives AS13100 Implementation Teams: Quality, Operations, Engineering, Regulatory, etc. Functional Leaders impacted by AS13100: Design, Manufacturing, Engineering, Operations, Purchasing, Program Management, Sales Internal Auditors

Training Objectives

1. Understand the requirements of the AS13100 standard.
2. Apply the standard requirements.
3. Identify Standards and Handbooks referenced in the standard and overview these guidance materials.
4. Review and practice related to Reference Manuals:
   1. RM13000 Problem Solving Methods including 8D
   2. RM13002 Alternate Inspection Frequency Plans
   3. RM13003 Measurement Systems Analysis (MSA)
   4. RM13004 Defect Prevention Quality Tools to support APQP and PPAP
   5. RM13005 Quality Audit Requirements
   6. RM13006 Process Control Methods
   7. RM13007 Sub Tier Management
   8. RM13008 Design Work
   9. RM13009 AS13100 Compliance Matrix
   10. RM13010 Human Factors
   11. RM13011 Rework and Production Repair of NC Products
   12. RM13102 First Article Inspection
   13. RM13145 APQP and PPAP within Aerospace
5. Enhance understanding of Tools and RMs.
6. Understand the Core Tools, including: Design FMEA, Process Flow Diagrams, Process FMEA, Production Control Plans, Measurement Systems Analysis, and Process Capability Studies.

Agenda

Related Courses 

AS9100 Rev D Lead Auditor Training	AS5553 & AS6174 Counterfeit Parts Training	AS9102 First Article Inspection Training	AS9145 APQP & PPAP Training

AS9145 Advanced Product Quality Planning and Production Part Approval Process – APQP and PPAP Training

Days: 2

Time: 7:30 AM – 4:30 PM MST

Overview

This standard establishes requirements for performing and documenting APQP and PPAP. APQP begins with conceptual product needs and extends through product definition, production planning, product and process validation (i.e., PPAP), product use, and post-delivery service. This standard integrates and collaborates with the requirements of the 9100, 9102, 9103, and 9110 standards.

The requirements specified in this standard are complementary (not alternative) to contractual and applicable statutory and regulatory requirements. Should there be a conflict between the requirements of this standard and applicable statutory or regulatory requirements, the latter shall take precedence.

Learning Objectives  APQP and PPAP terminology APQP general requirements APQP project management APQP phases (1 to 5) requirements PPAP process requirements PPAP file and submission PPAP disposition, submission, recording and resubmission

Who Needs an APQP and PPAP Training?

• Senior Managers
• Management Representatives
• Implementation Teams
• Internal Auditors

Any others involved in the auditing or implementation of Advanced Product Quality Planning (APQP) activities including Control Plans.

Agenda

AS9102 First Article Inspection Training

Days: 1 • CEU Hrs: 0.8

Time: 7:30 AM- 4:30 PM MST

Audience: Beginner to Advanced

Overview

The aviation, space, and defense industry established the International Aerospace Quality Group (IAQG).  The IAQG strives to improve quality and safety while reducing cost throughout the value stream. The AS9102 Rev C First Article Inspection standard applies to the complete value stream.

The FAI process requirements are used at all levels of the supply chain by organizations around the world.  This standard provides a consistent process and documentation requirements for verification of aviation, space, and defense product.

Its use should result in improved: a) quality, b) schedule, and c) cost performance by: the reduction or elimination of organization-unique requirements and wider application of good practices.

Prerequisites

There are no required prerequisites.  This course is routinely taught to quality novices and life-time professionals. All attendees are required to bring their own copy of the AS9102 standard. These will not be provided for you. We strongly advise you bring a “paper” copy.

Course Objectives

• Understand “When” and “How” to use the AS9102 Standard.
• Help you develop the knowledge and skills required to complete the AS9102 Forms.
• ‘Improve your understanding of the International Standard.
• Learn how to interpret the requirements of the Standard and compare to your own Standard Operating Procedures (SOPs).

Agenda

1. Introduction to: the Course Objectives and the Purpose, Intent and Proper Application of First Article Inspection
   • Why do we use the FAI process?
   • When is AS9102 required? When is AS9102 not required?
   • What is required by AS9100 (an AQMS)?
   • What are practical tools for Process and Process change control in addition to/in lieu of FAI:
     • Risk Assessment
     • Production Capacity
     • Process Capability
     • Control Plan
     • Supplier Control
2. The IAQG and Standards Development
3. AS9102 Terminology
   • Terminology Game and Understanding the Forms lingo
4. Comprehensive Review of the AS9102 Rev C Requirements and How to Complete the FAIR per Appendix B
   • The Required (R), Conditionally Required (CR) and Optional (O) boxes
   • Forms Review and Detailed Requirements for each Form and Box
5. Understanding the Reporting and Objective Evidence Required in the FAIR (Firsts Article Inspection Report)
   • In-Class evaluation of Examples of Completed Forms 1, 2 and 3
   • The Planning, Activities and Documentation necessary to complete the AS9102 Forms
6. Good Practices for Completing and Reviewing FAIRs
   • In-Class Exercise of Evaluating Drawings and Documenting the FAI Objective Evidence
   • In-Class Exercise Reviewing Completed FAIRs
7. Completing the Forms from Source Documents. How to divine the necessary information and proper presentation of information in Forms: 1, 2 and 3
   • Case Study: Using Drawing, Certificates of Conformance, Bill of Materials to Complete a full FAI Report
   • Case Study: Missing information and sources of Objective Evidence for the FAI Report
8. FAIR Checklist Items for Reviewing and Approving Organization and Supplier FAIR

Learn to identify and prevent the use of counterfeit parts with AS5553 and AS6174

Days: 1 • CEU Hrs: 4.8
Time: 7:30 a.m.- 4:30 p.m. MST
Audience: Beginner to Advanced

Overview

1. Discuss Industry Problems with Counterfeit Parts and industry efforts on Counterfeit Part Prevention
2. Discuss Industry Efforts On Counterfeit Part Prevention
3. Discuss Role of G-19, AS5553, AS6174, and Other Standards
4. Discuss the Roles of Various Groups within an Organization in Preventing Counterfeit Parts from Entering Product
5. Discuss Methods for Auditing Counterfeit Parts Prevention (CPP) within AS 9100D/AS 9120B (ISO 9001:2015)
6. Internal Audits

Who Should Attend?

• End User (government or commercial using platforms, systems, and/or equipment e.g. UK MoD, US DoD, NASA etc.)
• Platform Integrator
• Systems Integrator
• OEM (System level e.g. Radar, Lower Level e.g. Power Supply)
• CEM (Board Level)
• Product Maintenance/Repair Organization
• Material Procurement Organizations (e.g. BPO organizations etc.)
• Others (any organization contracted by a customer to comply or who chooses to use to enhance its processes)

Agenda

• The training of personnel
• The inspection and testing of electronic parts
• Processes to abolish counterfeit parts proliferation
• Processes for maintaining electronic part traceability
• Use of suppliers that are the original manufacturer, or an authorized dealer
• Reporting and quarantining
• Methodologies to identify suspect counterfeit
• Design, operation, and maintenance of systems
• Flow down of counterfeit detection and avoidance requirements
• Process for keeping continually informed of current counterfeiting information and trends
• Process for screening GIDEP reports and other credible sources
• Control of obsolete electronic parts

AS6500 Manufacturing Management Program Training

Days: 1

 7:30 AM- 4:30 PM MST

Who Should Attend Senior Managers Management Representatives Implementation Teams Internal Auditors Functional Leaders: Design, Manufacturing, Engineering, Operations, Business Improvement, Purchasing, Program Management Any others involved in the auditing or implementation of QMS activities

AS6500 Learning Objectives

1. Review and understand the requirements, application and conformance declaration to the AS6500 standard
2. Understand the techniques of planning, organizing, directing, coordinating, and controlling the use of people, money, materials, equipment, research and development, methods and processes, and facilities to manufacture products.
3. Overview the MMS application of the following international publications:
   • ARP 5580 Recommended Failure Modes and Effects Analysis (FMEA) Practices for Non-Automobile Application
   • AS5553 Counterfeit (EEE) Parts; Avoidance, Detection, Mitigation, and Disposition
   • AS6174 Counterfeit Material
   • AS9071 Control of Aviation Critical Safety Items
   • AS9100 Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations
   • AS9102 Aerospace First Article Inspection
   • AS9145 Aerospace Requirements for APQP/PPAP
   • EIA557 Statistical Process Control
   • STD-0016 Standard for Preparing a DMSMS Management Plan
   • DoD Deskbook: DoD Manufacturing Readiness Levels
4. Practical workshops to enhance your understanding and successful application of this standard

Agenda

Related Courses

AS9100 Rev D Lead Auditor Training	AS5553 & AS6174 Counterfeit Parts Training	AS9102 First Article Inspection Training	AS9145 APQP & PPAP Training

This course is designed for managers and executives that need to understand the requirements of AS9100 and the implications for their organizations.

Learn what AS9100 registration means for your organization and how to implement it to your AS9100 Rev D QMS to gain a competitive advantage.

Many organizations are introduced to management systems because they are forced to consider ISO certification.  This overview shows how system development can happen in many different ways, but the best approach is to investigate your existing processes and system and align them with your business objectives.

As leaders, Top Managers need to be stakeholders in the achievement of the Quality Management System, accountable for its effectiveness and engage the company in achieving the intended results of the QMS- among other requirements. Every organization is different, so we customize every executive overview to incorporate top management’s particular learning and system development objectives.

Who should attend?

• Top Managers
• Quality professionals
• VP/Directors of Quality
• ISO Managers/Management Reps
• Process owners
• Systems professionals
• Improvement Specialists

You will learn:

• What does the quality system mean to you as manager, and to your team?
• AS9100 leadership requirements per clause 5 and connecting it to other clauses in the standard
• AS9100 and the Risk Based Approach to implementing management systems
• The Quality principles per AS9100 and the changes to them
• How systems work
• Leadership requirements for developing the management system
• Leadership requirements for running and continually improving the management system
• The main changes to the standard including:
  • Aligning it to the High Level Structure
  • Change in terminology
  • Change in structure

Days: 1

Time: 7:30a.m.-4:30p.m. MST

Days: 2

Time:  7:30 AM- 4:30 PM MST

Axeon’s training courses begin with your objectives in mind. Before any training begins the instructor must have an objective to deliver your desired outcome. If the course does not have a specific objective, students can go through the motions with little added value. Axeon’s Statistical Process Control training begins with a candid discussion of your needs and expectations with the course instructor to develop specific areas of focus for the class. Below is a general outline for the course and topics that will be covered.

Overview

Statistical process control (SPC) procedures help you monitor process behavior. One of the staple SPC tools used by quality process analysts, improvement associates, inspectors and more is the control chart. Axeon’s statistical process control training will walk you through the details of control charting and other SPC procedures and how to apply them within your organization.

Who Should Attend?

Statistical Process Control Training Agenda

• Fundamentals of SPC
  • Concept of Variation
  • The Normal Distribution
  • Control Limits vs. Specification Limits
  • Definition of Control/Stability
  • Definition of Quality
  • Quality Control vs. Process Control
• Fundamental Statistical Concepts
  • Population versus Sample
  • Notation
  • Measures of Central Tendency (Mean, Mean)
  • Measures of Variation (Range, Standard Deviation, Variance)
  • A Central Limit Theorem
  • Introduction to Non-Normal Data
  • The Central Limit Theorem
• Conceptual Implementation of SPC
  • Measurement Systems Issues
  • Monitoring Process Behavior
  • Xbar and R Chart Concepts
• Sampling
  • Random, Systematic, and Rational Samples
  • Importance of Rational Sampling
• Sources of Variation
  • Common and Special Cause Sources
  • Detecting Special Cause Sources
• Charts: Xbar and R
  • Differences Between Measurements and Averages
  • Computing Control Limits and Charting
• Other Charts
  • Individuals & Moving Ranges
  • Xbar and S Charts
  • Charts for Short Production Runs
• Attribute Charts (p, np, c, u)
  Chart Interpretation
  • Type I and Type II Errors
  • Guidelines for Analysis of Charts
  • Out of Control Signals
• Sensitivity
  • Impact of Sample Size on Chart Sensitivity
  • Determining Sample Size
• Process Capability
  • Capability ratio – Cr
  • Performance Ratio – Pr
  • Capability Index – Cp
  • Performance Index – Pp
  • Process Capability – CpK
  • The Standard Normal
  • Z Values
  • Computing Proportion Defective

 Days: 1

Time: Day 1 7:30 a.m.- 4:30 p.m.

Audience: Beginner to Advanced

Overview:

This course introduces you to the Nadcap process and helps you get prepared for the certification process including the onsite assessment performed by the Nadcap auditor.  You’ll learn about Nadcap and how to effectively work within the Nadcap system.
 

Who Should Attend:

Individuals responsible for obtaining or maintaining Nadcap accreditation for their organizations.  Quality directors, managers, process owners, quality engineers, auditors, laboratory personnel, and production management.

Prerequisites
There are no required prerequisites.  This course is routinely taught to quality novices and life-time professionals.

Course Objectives

• Learning about Nadcap, its purpose, and documentation.
• Prepare for Nadcap accreditation.
• Understanding and application of Nadcap requirements.
• Preparing for and performing internal audits to Nadcap criteria.
• Preparing for the Nadcap audit
• How to respond to Nadcap corrective actions.

NADCAP Training Outline:

• Introduction to Nadcap
  • History
  • Purpose
  • Documents
  • Meetings
  • Participation
  • Requesting certification etc…

• Preparing for Nadcap Certification
  • Documenting requirements
  • Self-audits
  • Self-audit frequency
• The Nadcap Audit Process
  • Stages of the audit
  • ITAR
• Nonconformance Report (NCR) Response Methodology and Process
  • Response Time Frame
  • Cycles explained
  • Components of the response

Days: 2 • CEU Hrs: 1.9
Time: 7:30 AM – 4:30 PM
Audience: Beginner to Advanced

Supplier Audit Training Overview

This course prepares you to perform supplier audits using industry-proven techniques and to apply proper interpretation of the ISO standards to real-life audit situations. You’ll follow the full audit process including: audit tools and preparation, opening meetings, audit interviews, closing meetings, and reporting. This is a very practical class that is not “bogged down” with academic discussions of quality topics that have limited utility for class attendees.

This Supplier Auditor class makes extensive use of activities and case studies to help you fully understand the requirements of quality system auditing. Since people “lock” new understanding into long-term memory much better when they apply it, lecture time is held to a minimum providing you time to grasp and then practice your newly acquired skills in simulated real-life audit situations.

Who Should Attend

Individuals who will perform supplier audits to supplier requirements, ISO Standards and/or Quality Management Systems.

Prerequisites

There are no required prerequisites. This course is routinely taught to quality novices and lifetime professionals.

Agenda

Day 1

Day 2

Days: 2

Time: 7:30 AM- 4:30 PM MST

Audience: Beginner to Advanced

Overview

Human Factors is a term that appears in the latest versions of several ISO standards, including:

• ISO 9001:2015 General manufacturing QMS
• AS9100D:2016  Aerospace QMS
• ISO 14971:2007 Risk management for medical devices
• ISO 45001:2018 Occupational health and safety

This Human Factors online training helps you to understand human factors in the context of each standard.  You will learn how to apply the concept of human factors to your management system and address the standard requirements.  You will also receive practical tools, proven methodologies, and helpful tips to make the job easier for you.

As with all of Axeon’s courses, this is a practical, how-to that is not bogged down in academic discussions.  We use case studies, practice exercises, and learning activities to keep the training activities and build competence.

Who Should Attend our Human Factors Online Training?

Prerequisites

None.  Our students range from seasoned quality professionals to novices. Our goal is to meet everyone at their current level of competence and increase it.

Course Objectives

• Understand the requirements of human factors in the context of each standard.
• Learn how to address human factors within your organization’s quality and/or safety management system.
• Provide practical tools and methods for addressing human factors.

Agenda

Day 1 

Intro to Human Factors
Review ISO Standard Requirements: 9001, AS9100D, 14971, 45001
Definitions of Human Factors by Standard

Human Factors and Root Cause Analysis
Corrective Action and Human Factors
The 13 Most Common Human Factors
Activity: Applying Human Factors in Corrective Action

Human Factors and Poka-Yoke
Definition & History of Poka-Yoke
Methodology for Poka-Yoke
Activity: Applying Poka-Yoke to Human Factors

Day 2

Human Factors and Health & Safety
Definition of Human Factors in Health & Safety
Human Factors and Ergonomics
How Human Factors influence Safety at Work
Activity: Applying Human Factors to Safety

Human Factors and Medical Devices
Methodology for Considering Human Factors in Risk Assessment
Device Design According to Human Factors Consideration
Human Factors in Post-Market Surveillance

Final Test

Days: 1

Time: 7:30 AM-4:30 PM MST

Audience: Top management

Overview 

A QMS (Quality Management System) is NOT a cost of doing business.  It’s an investment.  And top management should expect to get a financial return on that investment.  However, the Return On Investment (ROI) they receive will be greatly impacted by the level of leadership and commitment they provide concerning the management system.

The newest versions of most ISO management standards have amplified the requirements for top management, in accordance with ISO 9001:2015.  In this highly interactive course, senior managers will learn how to fulfill their new responsibilities, take accountability, and maximize the ROI they get from their management systems.

Why Attend?

This class will help to show the true value of your quality management system and how much it really adds to your bottom line. It will also help your company to increase the ROI of your QMS.

If you want to improve your company’s bottom line or show your boss how much your QMS is already contributing to profits then this class is for you.

Who Should Attend?

• Top management from organizations with quality, environmental, or safety management systems, including chief executives, general managers, and other senior managers.
• Quality Managers and/or Management Representatives
•  Anyone considering implementing an ISO quality system

Course Objectives

• Understand the new top management ISO requirements and how to accomplish them.
• Understand the responsibilities that can be delegated to a management representative, and those responsibilities top management must retain.
• Learn how to maximize the ROI from your management system.
• Receive practical methods, tools, and tips for using your QMS to enhance organizational performance.
• Learn the mistakes to avoid that can negatively impact your management system.
• To provide decision-makers with information that will help them to provide direction for their existing or planned quality management system

Agenda

Benefits of a Quality Management System

• Overview of Potential Benefits, including Return on Investment (ROI)
• Why Top Management Leadership and Commitment is Important.
• Creating an Organizational Culture that Supports Quality.

Overview of Quality Principles

• What is Quality?  What is Quality Management?
• Top Management Responsibilities (per ISO 9001) and How to Accomplish Them.

How to Maximize the ROI from your QMS

• ROI Depends on an Organization’s Level of Commitment to its QMS System.
• Using your QMS processes to ensure Customer Satisfaction and Increase Profitability.
• Using the Process Approach to Manage Quality (Turtle Diagram).
• Establishing KPIs and Determining Process Effectiveness.
• Continuously Improving your QMS.
• Reducing the Costs of Poor Quality (COPQ).
• Using Your QMS to Manage Risks and Support Your Strategic Direction.

The Five Biggest Mistakes Executives Make with Quality Management

Final Test