Day 1: Creating content with focus & reader in mind
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Morning
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Report 1: Exercise on writing a report based on observing events/processes. |
| Reading and interpretation of Report 1. |
| Discussion on how reports were interpreted/understood and why. |
| Writing styles, tone, voice, layout, and readability basics. |
| Report 1.1: Revise and apply discussions. |
Afternoon
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Reading and interpretation of Report 1.1. |
| Discussion on how reports were interpreted/understood and why. |
| Report 2: Exercise on writing a report based on a policy or accident investigation. |
| Reading and interpretation of Report 2. |
| Discussion on how reports were interpreted/understood and why. |
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Day 2: Understanding users & practice creating reports
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Morning
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Types of reports, their intent, and general structure. |
| Importance of scope and purpose, and other components of reports. |
| Data, validity, integrity, and statistics. |
| Understanding biases and errors. |
| Visuals, Tables, and Graphs – Use and Misuse. |
Afternoon
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Practice exercises. |
| Interpretation and explanation of metrics and KPIs. |
| Readability, levels, and layout. |
| Logos, pathos, ethos in writing. |
| Practice exercises – Creating structured reports. |
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Day 3: Understanding users & practice creating reports
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Morning
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Understanding Report Creators vs. Users. |
| Literacy, numeracy, and vocabulary. |
| Impact of personality styles – MBTI and DISC. |
| User pre-conditioning. |
| Practice with sample reports. |
Afternoon
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Understanding the chain – Situations/events to decisions and actions. |
| Exercise 1 – Mapping information flow and identifying checkpoints. |
| Exercise 2 – Creation of an audit report and interpretation. |
| Exercise 3 – Creation of a test report and interpretation. |
| Exercise 4 – Creation of performance reports and interpretation. |
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